Cancellation Policy

Last Updated: May 2026

Notice Requirements

You may cancel your subscription at any time. To avoid being charged for the next billing cycle, cancellation requests must be received at least 7 days prior to your next scheduled billing date.

Post-Cancellation Access

If services are cancelled, access to software systems, automations, workflows, and hosted assets may be removed.

Upon cancellation and the end of your paid billing period, your access to the CRM, marketing automation tools, and associated services will be terminated. We are not responsible for maintaining or exporting your data post-cancellation.

Domain Ownership

If Digitalia Solution purchases a domain on behalf of a client:

ownership terms must be defined
transfer fees may apply
unpaid balances must be resolved prior to transfer
management access may change after cancellation

Website / Platform / System Ownership

Digitalia Solution provides clients with access to websites, automation systems, CRM functionality, workflows, communication systems, hosting infrastructure, and related business tools as part of an ongoing subscription service.

Because many elements of the system operate through proprietary platforms, licensed software, hosting environments, automation structures, and infrastructure, certain components cannot be exported or transferred outside of the Digitalia Solution environment.

Upon cancellation of services:

Websites hosted through Digitalia Solution may be deactivated and removed from active hosting environments
CRM systems may be disabled
Workflows may be disabled
Automations may be disabled
AI systems may be disabled
Phone systems may be disabled
SMS systems may be disabled
Integrations may be disabled
Platform access may terminate
Hosting access may terminate

Client retains ownership of:

Their business name
Their domain name (if purchased or transferred into client ownership)
Leads generated through the system
Customer contact information
Reviews generated for the client's business
Client-owned logos
Client-owned images
Client-created content

Digitalia Solution retains ownership of:

Internal workflows
Snapshots
CRM structures
Automation systems
Templates
AI systems
Internal frameworks
Hosting environments
Licensed software configurations
Internal assets and systems
Proprietary processes

IMPORTANT CLARIFICATION:

Digitalia Solution provides access to a managed business system and software environment rather than selling standalone transferable software products. Certain platform features and structures are technically restricted from export or transfer due to third-party platform limitations and software architecture.

Upon cancellation, client websites built and hosted through Digitalia Solution may no longer remain active unless separate arrangements are made. The ongoing subscription includes hosting, system infrastructure, software licensing, automation functionality, and supporting technologies required for operation.

Client acknowledges that proprietary systems, workflows, snapshots, automations, hosting structures, and platform environments are subscription-based systems and are not transferable products.

Note: This is an informational template. Please consult with an attorney for specific legal advice regarding your business.